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Autotask caps ticket attachments at:
For larger files: upload to SharePoint or OneDrive, then paste the share link into the Additional Comments field on this form. The link will be included in the ticket description so the assigned tech can grab the file directly.
Tip: right-click a file in OneDrive / SharePoint and choose Copy link, then make sure the link is set to "People in Spring Fertility" so IT can open it.
Submit onboarding, employee change, and offboarding requests.