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Autotask caps ticket attachments at:
For larger files: upload to SharePoint or OneDrive, then paste the share link into the Additional Comments field on this form. The link will be included in the ticket description so the assigned tech can grab the file directly.
Tip: right-click a file in OneDrive / SharePoint and choose Copy link, then make sure the link is set to "People in Spring Fertility" so IT can open it.
Submit onboarding, employee change, and offboarding requests.
Records in the AI Approvers list that need attention. Use the action button on each row to fix it: pick a new approver, recover a changed UPN, or mark a departed employee inactive. Changes write straight back to the AI Approvers SharePoint list. Data refreshes from Entra and SharePoint on load (cached up to 5 minutes); click Refresh to recompute.